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1. I’ve made a withdrawal from EAN to another exchange/wallet, but I haven’t received my funds yet. Why?


Transferring funds from your EAN account to another exchange or wallet involves three steps:


  • . Withdrawal request on EAN

  • . Blockchain network confirmation

  • . Deposit on the corresponding platform




Normally, a TxID(Transaction ID) will be generated within 30-60 minutes, indicating that EAN has successfully broadcasted the withdrawal transaction.

    However, it might still take some time for that particular transaction to be confirmed and even longer for the funds to be finally credited into the destination wallet. The amount of required “network confirmations” varies for different blockchains.

    For example:

    • Bitcoin transactions are verified that your BTC is deposited into your corresponding account after reaching 1 network confirmation.


    • All of your assets will be frozen temporarily until the underlying deposit transaction reaches 2 network confirmations.

    Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer of your assets by using a blockchain explorer.
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